Freshservice

One agent by ID.

Agents with roles, groups and departments.

Hardware and software components discovered on an asset.

Asset types and their parent types.

Creates an asset of a given asset type.

One asset by display ID with its type fields.

Assets with type fields, ownership and location.

Updates an asset by display ID.

Approvals requested on a change with approver, level and status. Read only: Nexra never approves, rejects or requests approval.

Adds an internal note to a change. Nobody is emailed: notify_emails is never sent.

Internal notes on a change.

Creates an open or in-progress task on a change. It never changes the change itself.

Tasks on a change with assignee, status and due date.

Creates a change request with type, risk and planned window.

One change request by ID.

Change requests, optionally updated since a time.

Updates a change request's fields, status and planned window.

Replies and notes on a ticket.

Creates a department with optional head, prime user and email domains.

One department by ID.

Departments (companies in MSP mode) with heads and email domains.

Updates a department.

One agent group with members, leaders and observers.

Agent groups with members, leaders and escalation settings.

One location by ID.

Locations with address and parent location.

Adds a note to a ticket; notes are private unless private is false.

Adds a private note to a ticket. It is always private and never notifies anyone by email; use this instead of notes.create for internal updates.

Adds an internal note to a problem. Nobody is emailed: notify_emails is never sent.

Internal notes on a problem.

Creates an open or in-progress task on a problem. It never changes the problem itself.

Tasks on a problem with assignee, status and due date.

Creates a problem record.

One problem by ID.

Problems with priority, impact, status and analysis fields.

Updates a problem's fields, status and analysis.

Products in the product catalog with asset type and procurement mode.

Adds an internal note to a release. Nobody is emailed: notify_emails is never sent.

Internal notes on a release.

Creates an open or in-progress task on a release. It never changes the release itself.

Tasks on a release with assignee, status and due date.

Creates a release that is open, on hold, in progress or incomplete.

One release by ID.

Releases with type, planned and actual windows, and linked changes.

Updates a release's fields and planned window without completing it.

Adds a public reply that is emailed to the requester (and any CC or BCC addresses).

Catalog items requested on a service request ticket, with stage and quantity.

Requester groups (manual or rule based).

Creates a requester (end user) with contact details and departments.

One requester by ID.

Requesters (end users), optionally filtered by email or phone.

Updates a requester's details.

Agent roles with their module scopes. Read only: roles are never assigned or changed.

Service catalog categories with position and parent.

One catalog item by display ID with its request form fields.

Service catalog items, optionally within a category.

Places a service catalog request for an item on behalf of a requester.

One knowledge base article with its body.

Knowledge base articles in a folder.

Knowledge base (solutions) categories.

Knowledge base folders, optionally within one category.

Creates an open or in-progress task on a ticket. It never changes the ticket itself.

Tasks on a ticket with assignee, status and due date.

Creates an incident or service request ticket.

One ticket with optional conversations, requester, stats and related records.

Tickets (incidents and service requests), optionally updated since a time.

Tickets matching status, priority, assignment, tag and date conditions.

Updates ticket fields, status, assignment and custom fields.

Time logged on a ticket, with agent, billable flag and time spent.

Vendors with address and primary contact.